Returns & Exchanges

Due to the perishable nature of our products, we do not accept returns; however, if you are not satisfied with your order, please reach out to us within 30 days for a resolution. We are committed to ensuring you have a great snacking experience and will offer a refund or replacement for any quality issues.

Return Process

• 1.
  Contact Support

  Email our team at hello@catalinacrunch.com with your order number and the specific reason for your request.

• 2.
  Provide Feedback

  Share details regarding the flavor or texture concerns so we can better assist you and improve our recipes.

• 3.
  Verification

  Our team will review your request and may ask for photos of the packaging and the best-by date for quality assurance tracking.

• 4.
  Resolution

  Once approved, a refund will be issued to your original payment method or a fresh replacement shipment will be dispatched.